Refund & Cancellation Policy

1. Free trial

Every new subscription begins with a 7-day free trial. You are not charged during the trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, your selected plan begins automatically at the end of the trial and your payment method is charged the then-current price.

2. Automatic renewal

Subscriptions renew automatically at the end of each billing period (monthly, quarterly or annual) at the then-current price until you cancel. We will use the payment method on file for each renewal.

3. How to cancel

You can cancel at any time from your account’s billing portal in a couple of clicks. If you cancel during the free trial, you are charged nothing. If you cancel a paid subscription, the cancellation takes effect at the end of your current billing period, and you keep access until then.

4. 3-day money-back guarantee

We stand behind the product. In addition to the free trial, every charge is covered by a 3-day money-back guarantee. If you’re not satisfied, contact us within 3 days of a charge and we’ll refund that payment in full, no questions asked.

To request a refund, email contact@benchlytics.com from the address on your account within 3 days of the charge. Approved refunds are issued to your original payment method, typically within 5-10 business days depending on your bank or card provider.

5. After the guarantee window

After the 3-day window for a given charge has passed, that charge is non-refundable except where required by applicable law. We do not provide prorated refunds for partial billing periods or unused time after the window, but you can cancel at any time to prevent future charges, and you keep access through the end of your current billing period.

6. Billing errors & your rights

Nothing in this policy limits any rights you may have under mandatory consumer-protection laws in your jurisdiction. If you were charged in error, or you believe there has been a billing mistake, contact us and we will investigate and make it right promptly.

7. Contact

Questions about billing, cancellation or refunds? Email contact@benchlytics.com and our team will help.